Papa John’s has been working hard and making some big changes under their new CEO Steve Ritchie. Customers lost a lot of trust with the company in the previous years and while they have made a big difference already he and the rest of the team at Papa John’s know that there is still a lot of work that has to be done in order to gain it all back. Steve Ritchie has pride in his company and knows that they can make the company better than it ever has been in the past with enough effort that he knows his team is willing to make.
In order to figure out what his company needs to improve, President and CEO Steve Ritchie asked questions and listened. Along with other executives at Papa John’s, a cross-country trip was taken in order to speak to the people that make the company what it is, their employees. They asked them what they believed the company needed in order to fit the image that they wanted and change the way customers viewed them.
When the public opinion of Papa John’s (@PapaJohns) became negative, Steve Ritchie hired multiple research firms to gather data about the situation and offer suggestions for how the company could improve their public perception. According to the information that they gathered through their research, public opinion is turning neutral and positive. This is great news for the company says Steve Ritchie who thinks the results will have positive effects very soon.
This is good news for the company that experienced a 16% loss in sales compared to the previous year. The “Voices” campaign that was launched by the company is having an impact on their customer base and helping them earn back trust. Steve Ritchie Papa John’s wants his customers to know who the team at Papa John’s is and that they aren’t all represented by the hurtful actions of just one person with the company. They are all part of their communities and were personally affected by what happened. Together as a team, Papa John’s will make things better for their customers and their employees that are so important to the company.